If these ways tend not to assist, please Speak to our support at: [e-mail protected] or use this link. We can get back to you personally right away.
For those who’re the victim of theft and also you suspect that stolen funds are already transferred to your ChangeNOW deposit address, you should open a assist ticket and supply us with the following data:
The processing pace ranges from about two to 20 minutes, depending on just how long it's going to take for the block to happen within the community. Most orders system in just a few minutes. In the event the transaction is big (in excess of 1 BTC or equivalent), processing it might consider somewhat for a longer time, dependant upon the dimensions of your transaction and also the ability of your block. We boast the very best exchange speeds available on the market as a result of our innovative buying and selling algorithms.
Due to the charge challenges we take, the set rate may perhaps vary from your common move's level. Even so, it provides our customers self confidence in the quantity they will get.
The copyright industry is issue to a number of specific guidelines and regulations which help it become obligatory for the majority of copyright solutions to provide the AML/KYC process carried out.
For that reason, if a customer’s money are suspected of unlawful routines, the KYC treatment will be somewhat unique – in that scenario, our aid group will Enable you know.
Through the classic movement, Just about every transaction could possibly have its have one of a kind exchange rate as a result of price fluctuations, market problems, and network costs. The speed may change at any instant; Consequently, you might get roughly than you believed you'd probably.
Just in case a shopper submits a Untrue list of documents, the Change now KYC/AML course of action is considered unsuccessful along with the deposited money are then refunded to your handle (or addresses) the deposit was made from, subtracting the network fees, inside 24 hours.
There isn't a upper limit for copyright exchanges on ChangeNOW. Having said that, there are lessen limitations: They are really distinct for every coin and vary from ~$one.
Over the basic fee exchange, Every single transaction can have its individual exclusive exchange amount on account of value fluctuations, marketplace disorders, and network fees. The speed could change at any instant; Consequently, you may get more or less than you thought you'll.
In the event a consumer doesn’t want to disclose their identification for sure motives and refuses to supply the files, the KYC/AML course of action is taken into account unsuccessful plus the deposited resources are then refunded on the handle (or addresses) the deposit was constructed from, subtracting the community costs, inside of 24 hrs.
If you have by now despatched the resources for your exchange, quickly Make contact with our assistance group for assistance
copyright updates. We might update the customer and disable some coins. The moment we change them back again on, you're going to get your resources at once;
There is absolutely no limit to the quantity you ship – the procedure will course of action the precise amount of money which was sent to your deposit handle and spend it out to you personally within the focus on forex.